Privacy Policy
SMSFAI Pty Ltd ("we", "our", "us") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. Collection of Personal Information
We collect personal information that is necessary for our business functions and activities.
This may include, but is not limited to:
- Name
- Address
- Email address
- Telephone number
- Date of birth
- Tax file number
- Payment details
- Information about goods or services you have ordered
- Information from enquiries you have made
- Communications between us
We collect personal information directly from you, through our website, social media channels, email, phone, and other means of communication.
2. Use of Personal Information
We use your personal information for purposes including:
- To provide products and services to you
- To communicate with you
- To improve our products and services
- To provide you with information or advice
- To process payments
- To manage and account for our services
- To carry out administrative, marketing, planning, and research activities
- To comply with our legal obligations
3. Disclosure of Personal Information
We may disclose your personal information to:
- Our employees, contractors, and related entities
- Service providers who assist us in operating our business
- Payment system operators
- Regulatory bodies, government agencies, and law enforcement authorities as required by law
- Any other entity as authorised by you
We will not sell, trade, or rent your personal information to third parties for marketing purposes.
4. Security of Personal Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. We implement various security measures such as encryption, access controls, and secure storage to safeguard your personal information.
5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if you believe it is inaccurate, out-of-date, incomplete, irrelevant, or misleading. To request access or corrections, please contact us using the contact details provided below.
6. Complaints
If you have a complaint about how we handle your personal information, please contact us using the contact details provided below. We will investigate your complaint and respond to you promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on our website, and we encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
The Privacy Officer
SMSFAI Pty Ltd
Level 24, 91 King William Street
Adelaide SA 5000